Terms and Conditions for Postal Deliveries
Chestnut & Rose trades from 32a Penzance Road, Kesgrave, Ipswich IP5 1JS and can be contacted via email at hello@chestnutandrose.co.uk
By placing an order with Chestnut & Rose you are agreeing to these terms & conditions.
The Products
Brownies and tray bakes have a shelf life of 10-14 days and must be kept in a sealed container in a cool place. They can also be frozen for up to 3 months. Cakes and cupcakes should be eaten within 3 days.
Allergens
Please get in contact to discuss allergies before ordering.
Our kitchen handles WHEAT, SOYA, SULPHITES & NUTS. Whilst we don’t use milk or egg in our kitchen, products may contain MILK or EGG due to manufacturing methods of some of the ingredients we use. Our bakes are not suitable to WHEAT, SOYA, NUT, EGG & MILK allergy sufferers.
We offer a ‘made without GLUTEN’ box, however as we have GLUTEN in our kitchen these are not suitable for allergy sufferers.
Delivery
All deliveries are dispatched on a Thursday, unless otherwise stated. All boxes are sent via Evri courier, which usually takes 1-2 days, but please allow for the occasional delay in certain areas. Sometimes it can take 3-4 working days for delivery and we cannot refund due to items being delayed. Items being shipped to Northern Ireland, Isle of Wight & Remote Scotland will be shipped First Class Royal Mail. This is usually a 1-2 day service, but please allow for the occasional delay. Please allow at least 2 days from dispatch date for your order to arrive before getting in contact. If you have any queries or have not received your order within 2 days, please email hello@chestnutandrose.co.uk
Your items will be delivered to the address you entered on your order and we cannot accept any liability for failed delivery due to an incorrect address being supplied. Please ensure your address is correct when placing your order. Someone needs to be available at the delivery address at the time of the delivery. Chestnut & Rose take no responsibility for delays or spoiling of items due to no one being available at the delivery address.
Corporate Gifting/Bulk Orders
If you would like to place an order with multiple shipping addresses please email us at hello@chestnutandrose.co.uk
Cancellations
If you want to cancel your order, please let us know as soon as possible. If your order has already been baked, we are unable to cancel or give you a refund. Cancellation should be made within 24 hours of ordering, but, on occasion, we may have already baked your goods and therefore will not be able to cancel your order. For celebration cakes, orders cancelled with a minimum of 48 hours notice will receive a 75% refund. If you cancel within 48 hours prior to your event, the full payment will be retained. If your event has been postponed, we will transfer your order and payment to your new date, subject to availability. To cancel please email hello@chestnutandrose.co.uk
Damages
Once a cake leaves our premises, we are no longer responsible for any damages the cake might endure during any journeys, storing or set up. It is important to follow our cake care guide which is available to read via the celebration cake page.
Refunds
Due to the perishable nature of our products, unfortunately we are unable to offer refunds. Once you have placed an order, it is your responsibility to be available to receive the delivery. All our postal treats are baked and packaged with love and care to ensure they arrive to you in the same condition they left us. Please bare in mind the products are delicate and may break easily and on rare occasions they may not have been handled with care and some damage may occur. Refunds and replacements for cosmetic damage will be made at our discretion. Please provide a photo within 12 hours of delivery. Whilst they might not look as beautiful, they will still taste amazing, and as a small business, we appreciate your patience and understanding.
Complaints
If you are unhappy with any of our items you must notify us in writing by email to hello@chestnutandrose.co.uk. This must be sent immediately upon receipt of the product. You must include evidence of any faults or damages. Any refunds will be given at our discretion.
Any changes to this privacy policy will immediately apply to you and your purchases.
Updated January 2026
